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Thank you for shopping with us at Visjón Eyewear! We strive to ensure you are satisfied with your purchase. Please review our refund policy below:

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1. No Cash Refunds We do not offer cash refunds for any purchases. However, we understand that sometimes a product may not meet your expectations.

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2. Store Credit or Gift Card

If you are not completely satisfied with your purchase, you may choose to receive store credit or a gift card for the full amount of your order. This credit can be used for future purchases on our website.

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3. Exchange for Another Product

Alternatively, you can opt to exchange your product for another item of equal or lesser value. Please contact our customer service team to initiate an exchange.

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4. Eligibility for Credit or Exchange

To be eligible for store credit or an exchange:

• The request must be made within 14 days of receiving your order.

• The product must be unused, in its original packaging, and in resalable condition.

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5. How to Request Store Credit or an Exchange

To initiate a request for store credit or an exchange, please contact our customer service team at Visjon@visjon.is. Be sure to include your order number and the reason for your request.

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6. Shipping Costs

Please note that shipping costs for returned items are the responsibility of the customer, except in cases of defective or damaged products.

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7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for your understanding and support!